Welcome to LEAF & ROOT WELLBEING, a brand of Kalpataru Farmers Producer Trust, under the parent organisation Madhyamgram Kalpataru Welfare Society.

These Terms of Service apply to orders placed through our website and explain our order processing, payment confirmation, shipping, replacement, and communication procedures.

1. Order Processing

Once an order is successfully placed through our website, the order will be processed according to our standard order-processing procedure.

Please ensure that the information provided at the time of placing the order, including your name, delivery address, phone number, and email address, is accurate and complete.

2. Payment Confirmation

After an order is placed and payment is initiated, it may take up to 48 hours to confirm the payment with the relevant bank or payment service provider.

Order processing and shipment will proceed after successful payment confirmation.

3. Packing and Shipping

Once payment has been successfully confirmed, your order will be packed and prepared for shipment.

After the order has been shipped, delivery will be handled through the applicable delivery or logistics service.

Delivery timelines may vary depending on the delivery location, courier service, weather conditions, holidays, and other circumstances beyond our reasonable control.

4. Order Tracking

Once your order has been shipped, an automated email containing the available tracking details will be sent to the registered email address associated with your order.

Customers can use the tracking information provided to monitor the status of their shipment.

Please check your spam, junk, or promotions folder if you do not receive the tracking email in your primary inbox.

5. Replacement for Damaged or Broken Products

We take reasonable care to ensure that products are properly packed before shipment.

If a product is received in a damaged or broken condition, you must notify us within 48 hours of delivery.

Complaints relating to replacement of damaged or broken products will be accepted only when reported within this 48-hour period.

To help us process your complaint, you may be required to provide:

• Your order number;
• Photographs or videos showing the damaged or broken product;
• Photographs of the packaging received; and
• Any other information reasonably required to assess the complaint.

Replacement requests will be reviewed by our team and processed in accordance with our applicable replacement policy.

6. Customer Queries and Support

For any questions, order-related information, complaints, or other assistance, please contact us at:

Email: info@kalpataruleafandroot.in
Phone: 7890783606

We recommend including your order number and registered contact details when contacting us regarding an order.

7. Promotional Communications

LEAF & ROOT WELLBEING may, from time to time, send communications relating to:

• Product information;
• New products or services;
• Promotional activities;
• Special offers;
• Discounts;
• Events; and
• Other updates that may be relevant to our customers.

Such communications may be sent through your registered email address, SMS, WhatsApp, RCS, or other communication channels where permitted by applicable law and where appropriate consent or another lawful basis exists.

If you do not wish to receive promotional communications, you may request to opt out by contacting us at:

Email: info@kalpataruleafandroot.in

Your request will be processed in accordance with applicable law and our communication systems.

Please note that you may still receive essential transactional or service-related communications, such as order confirmations, payment updates, shipping notifications, or information necessary to complete an order.

8. Changes to These Terms

We reserve the right to modify or update these Terms of Service from time to time.

Any changes will be published on this page. The updated Terms will apply from the date they are posted unless otherwise stated.

9. Contact Information

LEAF & ROOT WELLBEING
Kalpataru Farmers Producer Trust
Under Madhyamgram Kalpataru Welfare Society

Registered Office:
Ward No. 23, South Biresh Pally,
Madhyamgram, North 24 Parganas,
Kolkata – 700129, West Bengal, India

Phone: 7890783606
Email: info@kalpataruleafandroot.in
Website: www.leafandrootwellbeing.in