At LEAF & ROOT WELLBEING, we strive to maintain high-quality standards throughout our product production and delivery process and are committed to providing our customers with quality products and reliable service.

Our replacement, return, and refund policies are designed with our customers in mind. We make every effort to ensure that orders are packed, shipped, and delivered safely.

Note: These policies are applicable only to purchases made online through the official LEAF & ROOT WELLBEING website. They are not applicable to products purchased through offline stores or third-party platforms, unless otherwise specifically stated.

For any replacement, return, refund, or other order-related request, please contact us at 7890783606 or email us at info@kalpataruleafandroot.in within 24 hours from the time of delivery.

Replacement

Replacement of products may be considered in the following situations:

• In-transit damage: If the product is damaged during transit, the issue must be reported within 24 hours of delivery.
• Low remaining shelf life: If a product is delivered with less than 30% of its stated shelf life remaining, the issue must be reported within 24 hours of delivery.
• Quality-related concerns: Replacement may be considered in cases of genuine quality concerns, subject to verification and evaluation by our internal quality-control team.

Important Conditions

• The product in question must be returned to LEAF & ROOT WELLBEING for replacement. Replacement cannot be processed without the return of the product, unless otherwise approved by the Company.
• Expired products are not eligible for replacement.
• Used or consumed products are generally not eligible for replacement, except where required for investigation of a genuine quality complaint and specifically approved by the Company.
• Customers may be required to provide photographs, videos, order details, packaging details, or other information necessary to verify the complaint.

Return

Products are delivered on a NON-RETURNABLE BASIS, except in the circumstances specifically described in this policy.

A return may be accepted only in cases such as:

• Delivery of an incorrect product.
• Delivery of a damaged product.
• Delivery of an expired product.
• Other verified issues specifically approved by LEAF & ROOT WELLBEING.

Customers must contact us within 24 hours of delivery to report an eligible issue.

Refund

Refunds may be permitted in the following circumstances:

• Verified quality issues with the delivered product.
• Cancellation of an order by LEAF & ROOT WELLBEING.
• Other circumstances specifically approved by the Company.

Refund Options

Depending on the circumstances, refunds may be provided through:

• E-vouchers / Gift Cards, redeemable against a subsequent purchase within the applicable validity period; or
• Bank account transfer, subject to completion of the applicable verification and quality-check process.

Where a bank transfer refund is approved, it will generally be processed within 7–8 business days after the return and verification requirements have been completed.

Refund Conditions

• Refunds cannot be transferred to a third-party bank account. The customer’s name must match the name of the bank account holder.
• Cash refunds are not available for Cash on Delivery (COD) orders.
• Where return of the product is required, the refund will be initiated only after LEAF & ROOT WELLBEING has physically received and verified the returned shipment.
• Refunds may not be applicable where a customer independently ships a product back and the package is lost or damaged in transit before reaching us.
• Any refund is subject to verification of the reported issue and compliance with this policy.

Order Cancellation

Customers may request cancellation of an order within 2 hours of placing the order.

Cancellation requests are accepted during our working hours:

9:30 AM to 6:00 PM, Monday to Friday

To request cancellation, please contact:

Phone: 7890783606
Email: info@kalpataruleafandroot.in

Once an order has been fulfilled, packed, shipped, or otherwise processed for dispatch, cancellation may no longer be possible.

Secure Delivery & Order Verification Guidelines

To help us verify and resolve issues relating to your order, we strongly recommend recording an unboxing video when opening your shipment.

Please ensure that:

• You record one continuous, unedited and uncut video while opening the shipment.
• The shipping label on the package is clearly visible in the video.
• The condition of the outer package and inner packaging is captured clearly.
• The products received are clearly visible after opening the package.

An unboxing video can help our support team investigate and resolve concerns relating to incorrect products, quantity discrepancies, transit damage, missing items, or other delivery-related issues more efficiently.

Failure to provide an unboxing video does not necessarily prevent a complaint from being considered; however, it may make verification of certain delivery-related claims more difficult.

Contact Us

For replacement, return, refund, cancellation, or other order-related queries:

LEAF & ROOT WELLBEING
Company/Organisation: Kalpataru Farmers Producer Trust
Parent Organisation: Madhyamgram Kalpataru Welfare Society
Registered Office: Ward No: 23, South Biresh Pally, Madhyamgram, North 24 Parganas, Kolkata 700129, West Bengal
Phone: 7890783606
Email: info@kalpataruleafandroot.in
Website: www.leafandrootwellbeing.in