Shipping Policy

LEAF & ROOT WELLBEING is committed to ensuring that your orders are processed, packed, and delivered safely and efficiently. This Shipping Policy explains how we process and ship orders placed through our official website.

1. Order Processing

Once an order is successfully placed on our website, it will be processed for payment verification and fulfilment.

We generally allow up to 48 hours to confirm payment with the bank/payment provider.

Once payment has been successfully confirmed, the order will be prepared, packed, and dispatched.

2. Order Packing & Dispatch

After payment confirmation, your order will be carefully packed and handed over to our designated delivery/courier partner.

Orders are normally dispatched after payment verification and completion of the necessary processing requirements.

Please note that processing or dispatch times may occasionally be affected by circumstances beyond our reasonable control, including holidays, adverse weather, courier disruptions, operational issues, or other unforeseen circumstances.

3. Shipping & Delivery

Delivery timelines may vary depending on:

  • Delivery location and PIN code
  • Availability of the products ordered
  • Courier/serviceability in the destination area
  • Public holidays and weekends
  • Weather and other unforeseen circumstances

The estimated delivery period, where applicable, will be communicated or displayed during the ordering process.

Delivery timelines are estimates and may vary depending on the courier partner and destination.

4. Order Tracking

Once your order has been shipped, an automated email containing the tracking details will be sent to the registered email address provided at the time of placing the order.

Customers can use the tracking information provided to monitor the status of their shipment.

Please ensure that your registered email address and contact information are accurate and accessible.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact telephone number

LEAF & ROOT WELLBEING will not be responsible for delays, failed deliveries, or additional costs arising from incorrect or incomplete shipping information provided by the customer.

If you identify an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but changes may not be possible once an order has been processed or dispatched.

6. Delivery Attempts

Our courier or delivery partner may make delivery attempts at the address provided by the customer.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the PIN code is not serviceable, or the customer otherwise fails to receive the shipment, the courier may make additional attempts or return the shipment to us according to its applicable procedures.

7. Damaged, Missing or Incorrect Products

Customers are strongly advised to inspect the package carefully upon delivery.

If you receive:

  • A damaged product;
  • An incorrect product;
  • A missing item;
  • A quantity discrepancy; or
  • Another delivery-related issue,

please contact LEAF & ROOT WELLBEING within 24 hours of delivery.

For details regarding replacement, return, and refund eligibility, please refer to our Replacement, Return & Refund Policy.

8. Unboxing Video

For your protection and to assist us in investigating delivery-related complaints, customers are strongly encouraged to record a single, continuous, unedited and uncut video while unboxing the shipment.

The video should clearly show:

  • The shipping label on the package;
  • The condition of the outer packaging;
  • The package being opened; and
  • The products and quantities received.

An unboxing video can help our customer-support team verify claims relating to damaged products, incorrect products, missing items, or quantity discrepancies and may help expedite resolution.

9. Shipping Charges

Any applicable shipping charges will be displayed to the customer during the ordering or checkout process, where applicable.

Shipping charges, if any, may vary depending on the order value, destination, delivery service, or other applicable factors.

10. Delays

Although we make every reasonable effort to deliver orders within the estimated timeframe, LEAF & ROOT WELLBEING does not guarantee delivery on a specific date or time.

Delivery may be delayed due to circumstances including, but not limited to:

  • Courier or logistics disruptions;
  • Severe weather;
  • Natural disasters;
  • Public holidays;
  • Government restrictions;
  • Transportation disruptions;
  • Incorrect or incomplete address information; or
  • Other circumstances beyond our reasonable control.

We appreciate your patience in such circumstances.

11. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact us:

LEAF & ROOT WELLBEING
Company/Organisation: Kalpataru Farmers Producer Trust
Parent Organisation: Madhyamgram Kalpataru Welfare Society
Registered Office: Ward No: 23, South Biresh Pally, Madhyamgram, North 24 Parganas, Kolkata 700129, West Bengal
Phone: 7890783606
Email: info@kalpataruleafandroot.in
Website: www.leafandrootwellbeing.in

12. Policy Updates

LEAF & ROOT WELLBEING reserves the right to modify or update this Shipping Policy from time to time. Any changes will be published on this page with the updated effective date.

Last Updated: [11.09.2026]

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